5/6/2023 0 Comments Jabra direct chromebook![]() Enter a name in the Audio Controls – Profile Name box.Verify that your headset appears as the default selection in the microphone and speaker boxes.When Genesys Cloud prompts you to create a device profile, click Yes.Connect your headset to a USB port on your computer using the appropriate connector (USB cable or USB transceiver).The Phone Settings panel opens. In the Audio Controls – Profile Name box, a Use Computer settings message appears. From the Calls panel, click the Settings icon.From the sidebar, click the Calls icon.Download and install the Chrome extension.Īfter you update the desktop app or install the Chrome components, set up the headset.Download and install the most recent version of the Chrome Host Listener. Chrome web browser preparation To use a Jabra headset in Genesys Cloud from the Chrome web browser, install two other Chrome components. Download and install the most recent version of the Chrome Host Listener. In the menu bar, click the Genesys Cloud icon. ![]() To use a Jabra headset in Genesys Cloud from the Chrome web browser, install two other Chrome components. In the menu bar, click the Genesys Cloud icon.To use a Jabra headset in the Genesys Cloud desktop app, you must be using the latest version of the app. (No other browsers are supported.) In both cases, you must perform extra tasks in preparation. Jabra headsets can only be used in the Genesys Cloud desktop app or when running Genesys Cloud from the Chrome web browser. (If you use a Bluetooth connection, you cannot use the built-in call controls on a Jabra headset.) To use the built-in call controls on a Jabra headset, you must have a WebRTC phone assigned to you (See Assign a default phone) and your Jabra headset must be using a USB connection. *Available call controls depend upon the connection type you are using and the capabilities of your particular Jabra headset model.Ĭall controls are only supported in the Genesys Cloud web browser client and the desktop app, they are not supported in the embedded clients. ![]() This feature enables you to use the controls on the headset to perform basic call operations. Jabra Direct is complimentary computer software that enables users to optimise and personalise their Jabra devices. Genesys Cloud WebRTC supports the built-in call controls on Jabra headsets.
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